Your company style; the way things are done in your organisation; your management
philosophy; what makes your staff different from your competitors’; these are other
ways of describing your company culture. How useful would it be if you could describe
and measure the key characteristics of your organisation’s culture? How about if
you could benchmark it against other organisations?
Human Factors provides a number of ways to identify and measure both the espoused
culture (i.e. the culture that your senior managers promote) and the operational
culture that is actually prevalent throughout the employees of your organisation.
All of the techniques are based upon a comprehensive 13 factor model of culture
which allows the results to be analysed in sub-groups and compared against other
organisations.
A series of workshops and structured interviews with senior managers explores the
values and attitudes that are viewed as being important for the success of the organisation.
Analysis of these results is supported by a Culture Values Questionnaire that is
completed by the executive team. The combination of qualitative and quantitative
data provides a clear description of the espoused culture against which the results
of the operational culture review can be contrasted.
The Organisational Culture Questionnaire (OCQ) is an employee survey that can be
completed online or in paper form. The main focus is a set of carefully crafted
behavioural questions about the processes, values and attitudes prevalent within
the organisation today. Comments and additional questions can be added to the questionnaire
to provide further insight. Employees responses are analysed and presented in a
comprehensive report. Results can be compared against previous implementations to
track changes over time. They can also be benchmarked against other organisations
to provide a comparative study.
To further augment the OCQ, Human Factors can facilitate focus groups to obtain
more specific and detailed feedback from key employees. The qualitative information
obtained from such groups is valuable in providing rich observations to enhance
the quantitative data from the OCQ.
We will support you to your desired level of involvement. We can provide direct
support in the form of experienced administrators and facilitators, or we can train
your staff and external consultants to manage your programme. We can assist you
with:
- establishing an appropriate timeline for your project
- introducing your programme to the participants and other stakeholders
- tracking deadlines and progress
- advanced reporting and analysis opportunities, such as group composite reports,
executive summaries, statistical analysis and benchmarking.
In addition we can provide follow-up coaching and advice for you and your participants.