Managers need to be able to change others’ attitudes and behaviour through their own interpersonal skills. These skills include getting on with people, fitting in, understanding other people’s motives and goals and presenting ideas in persuasive ways. Influencing others has a major impact on every aspect of a manager’s job. This course is about how to get things done when you cannot simply tell people what to do.
Over two days participants will experience a variety of practical influencing and negotiating exercises and learn the techniques required to become proficient in these areas.