SUPERVISING AND MANAGING PEOPLE
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Most of us start our careers as individual contributors, responsible only for our own work. The first step on the management ladder is the supervisor, team leader, or first line manager. This role requires the individual to develop new skills such as planning and delegation.
Over two days this lively and interactive course covers a wide range of topics and provides the participants with the skills they need to successfully manage others.
Day 1
- Providing Direction
- Planning and Allocating Work
- Delegating
- Running Effective Meetings
- Performance Management
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Day 2
- Teamwork
- Dealing with Conflict
- Motivation and Commitment
- Maintaining High Performance
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In the two day programme, participants will learn the techniques and build the skills that will allow them to:
- Set a direction for the team
- Coach and support individuals
- Create work plans and allocate resources
- Delegate tasks successfully
- Know when and how to run meetings
- Build a strong and committed team
- Deal with conflict and emotion
- Inspire and gain commitment from their team
This course is aimed at individuals with some experience of managing others, who wish to develop a framework upon which to develop their managerial skills.